Refund policy
Refund & Return Policy
Effective Date: July 4, 2026
At Brave Heart Supply, we take pride in preparing every care package with care, quality, and attention to detail. Because many of our products contain food items, hygiene products, and personalized messages, certain restrictions apply to returns and refunds.
Care Package Orders
All care packages are final sale once they have been processed or shipped.
We do not accept returns or exchanges on:
- Food and snack products
- Personal care and hygiene items
- Customized or personalized orders
- Handwritten message services
- Subscription shipments that have already been processed
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains incorrect items, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos of any damaged items or packaging
We will review each case individually and, when appropriate, offer a replacement, store credit, or refund.
Subscription Products
Mail Gram subscriptions are billed according to the selected plan.
Customers may cancel future subscription shipments at any time through their customer account or by contacting our support team before the next billing date.
Once a subscription order has been processed or shipped, that month's charge is non-refundable.
Subscriptions that are advertised as fixed-term plans automatically conclude after the final scheduled shipment unless renewed by the customer.
Shipping Delays
Delivery times to APO, FPO, and DPO addresses may vary due to military postal operations and circumstances beyond our control.
We are not responsible for delays caused by:
- Military mail processing
- Weather events
- Carrier disruptions
- Customs or security inspections
- Incorrect addresses provided at checkout
Returned Packages
Packages returned because of incorrect, incomplete, or outdated addresses may be subject to additional shipping charges for reshipment.
Our Commitment
Customer satisfaction is important to us. If an issue arises, we encourage you to contact our team so we can work toward a fair and reasonable resolution.
Thank you for trusting us to help support the men and women who serve our country.